Software
Catalog/Product Marketing
Product Details/Demo
UX Task Flows
Trial sign up
Software
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Sofware
account
available
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not available
Onboarding
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Billing, Usage, Users
Service Desk/Customer Service/Knowledgebase
Activate trial
Purchase
Subscription
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Done? (existing customer)
Registration (payment info & verification)
Payment
Activate
subscription
Activation link
sent in email
Renew
Product
Yes
No
Select Subscription(s)
Select related products
Payment
Activate
subscription
Onboarding
Account Management
Billing
History
My Account
Subscriptions
Usage
Users
Invite user by email
User activation (upon clicking link in invite email)
Call/Chat with CSR
Support
Service Tickets
Create new
ticket
Support
Knowledge Base
Search
Selected KB article
Sign Up
Trial
My Account
Select Subscription(s)
Payment
Renewal Confirmation
Auto Renewal
(Charge card on record)
My Account
Product
Profile
Organization
Payment/Card details
